Business Process Performance Measurement

The implementation of process management principles requires organizations to view the business from the customer's point of view -- from the outside-in, as well as from the traditional, internal perspective. We at Reston believe that the first step in viewing the business from the customer's point of view involves identifying, measuring, and monitoring the firm's performance in terms of delivering what customers really want.
Reston specializes in helping its clients understand their process performance quantitatively so that they can make informed business decisions in a timely manner. Our approach dwells on identification of relevant metrics and weaving them into the monitoring cadence of the future state process.